Digital Customer Journey [template]
Build your own customer journey map using this template from Articulate Marketing. Instructions, examples and interactive/printable versions included.
About the guide
What to expect from this journey mapping template
The customer's perspective
This template takes you through the goals, expectations, thoughts, feelings and activities that your customer experiences across the seven stages of their journey.
Your company's perspective
Alongside the customer's journey, see what opportunities, assets and metrics your organisation should pay attention to. Plus, outline the people and platforms involved.
Easy-to-use interactive and printable versions
Not only do we provide a filled-in example that you can take away and today, but you can build your very own customer journey map with our interactive and printable versions.
